Manager's Marketplace — General Platform Terms

The Market — General Platform Terms

Effective Date: June 12, 2026

Governing Law: Ontario, Canada

These General Platform Terms (these Terms) are published by 1001267813 Ontario Inc. o/a The Manager’s Playbook (The Market, we, us, or our) and apply to all users of The Market platform, including its website, applications, booking tools, payment flows, session hosting tools, AI-enabled features, and related services (collectively, the Platform).

These Terms set out the shared rules and principles that govern all use of the Platform. They apply to every person who accesses or uses the Platform, regardless of whether they are a Customer, a Consultant, a website visitor, or any other user.

These Terms are part of a suite of legal documents that govern The Market. Depending on your role, additional documents apply to you:

General Platform Terms
Applies to: All Users
Purpose: Shared rules governing all use of the Platform

Customer Terms of Service
Applies to: Customers
Purpose: Booking, payment, and session terms for Customers

Customer Privacy Policy
Applies to: Customers
Purpose: How The Market handles Customer personal information

Consultant Privacy Policy
Applies to: Consultants
Purpose: How The Market handles Consultant personal information and Consultant data obligations

In the event of a conflict between these General Platform Terms and a role-specific document (Customer Terms of Service or Consultant Agreement), the role-specific document prevails to the extent of the conflict.

By accessing or using the Platform in any capacity, you agree to be bound by these Terms. If you do not agree, do not access or use the Platform.

1. About The Market

The Market is a Canadian online marketplace that connects Customers with independent Consultants for one-on-one advisory sessions. The Market provides the technology, booking infrastructure, payment processing, session hosting, and AI-enabled tools that facilitate these engagements.

The Market is a marketplace intermediary only. The Market is not responsible or liable for the quality, accuracy, completeness, legality, timeliness, reliability, or outcomes of any session, advice, or information provided through the Platform. You are solely responsible for evaluating, and assume all risk of relying on, any advice or information you receive. The relationship you form through a booking is directly between you and the Consultant.

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice, and without liability to you.

2. Eligibility

The Platform is intended for adults and business users. To access or use the Platform, you must:

be at least 18 years of age;
have the legal capacity to enter into binding contracts under applicable law;
not be subject to a suspension or ban imposed by The Market; and
not be prohibited from using the Platform under any applicable law, sanction, or regulation.

3. Platform Access and Communications

3. Platform Access and Communications

Customers provide their personal information at the time they book a session, and once a booking is made, all correspondence relating to the booking — including confirmations, reminders, and updates — will be sent to them by email and/or SMS. When you provide information or book a session through the Platform, you agree to:

provide accurate, current, and complete information;
promptly notify us at support@themanagersplaybook.com of any error in your booking details or any suspected unauthorized use of your information; and
accept responsibility for activity carried out using your information on the Platform.

For Consultants in specific, they provide their personal information when they apply and complete onboarding, and access the Platform through a Consultant profile, as governed by the Consultant Agreement. Consultants also receive correspondence relating to their bookings, including confirmations, reminders, and updates, by email and/or SMS.

The Market reserves the right to refuse, suspend, or terminate access to the Platform or any booking at its sole discretion, including for policy violations, suspected fraud, abuse, or conduct harmful to The Market, other users, or third parties.

4. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with all applicable laws and these Terms. You must not:

use the Platform for any unlawful, fraudulent, abusive, harassing, threatening, defamatory, or harmful purpose;
misrepresent your identity, credentials, organization, role, or the nature of any inquiry;
submit false, misleading, or inaccurate information in any account, booking, form, or communication;
attempt to circumvent the Platform’s booking, payment, or session infrastructure;
record sessions by any means other than through the Platform’s provided recording features without all participants’ express consent;
use the Platform to transmit unsolicited commercial messages, spam, or promotional materials;
upload or transmit malicious code, viruses, or any content that could damage, disable, or interfere with the Platform or any related systems;
attempt to gain unauthorized access to any part of the Platform, other user accounts, or third-party systems connected to the Platform;
use automated tools, bots, scrapers, crawlers, or similar technologies to access, collect, or extract data from the Platform without express written permission;
infringe the intellectual property, privacy, or other rights of The Market, other users, or any third party; or
violate any applicable law, regulation, or professional standard in connection with your use of the Platform.

Violation of this section may result in immediate account suspension or termination without notice.

5. Intellectual Property

5.1. The Market’s Intellectual Property

The Market owns or licences all rights in the Platform, including its design, software, technology, trademarks, trade names, logos, content, data compilations, and AI systems. Nothing in these Terms or any role-specific document grants you any ownership interest in the Platform or The Market’s intellectual property.

The Market name, logo, and related marks are trademarks of 1001267813 Ontario Inc. You may not use The Market’s trademarks, logos, or branding without prior written permission.

5.2. User Content

You retain ownership of content you submit to the Platform, including messages, uploaded materials, intake forms, and prompts. By submitting content to the Platform, you grant The Market a worldwide, perpetual, royalty-free, non-exclusive licence to use, process, store, reproduce, display, and derive works from that content as necessary to provide, improve, and operate the Platform, including for AI processing, session facilitation, security, fraud prevention, and analytics.

You represent and warrant that you have all rights necessary to grant this licence and that your content does not infringe the intellectual property, privacy, or other rights of any third party.

5.3. Session Recordings and AI Outputs

All session recordings, transcripts, AI-generated summaries, action items, and outputs created through or processed by the Platform are owned by The Market. Role-specific documents describe the licence granted to Customers and Consultants to access and use session outputs for their own purposes.

5.4. Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant The Market an unrestricted, perpetual, royalty-free right to use that feedback for any purpose without obligation or compensation to you.

6. Privacy

The Market’s collection, use, and disclosure of personal information is governed by the applicable privacy policy for your role:

Customers: Customer Privacy Policy
Consultants: Consultant Privacy Policy

Both policies are available at themanagersplaybook.com and are incorporated by reference into these Terms and all role-specific documents.

Sessions on the Platform may be recorded, transcribed, and processed by AI as described in the applicable privacy policy and role-specific terms. By participating in a session, all participants consent to such recording and processing.

You are responsible for obtaining any consents required from third parties whose personal information you submit to the Platform or introduce to a session.

7. Third-Party Services

The Platform integrates with and relies on third-party services, including payment processors, video hosting providers, calendar tools, AI providers, SMS and email services, and cloud infrastructure providers. Your use of the Platform may involve the processing of your information by these third-party services under their own terms and privacy policies.

The Platform may contain links to third-party websites or resources. The Market does not endorse and is not responsible for the content, privacy practices, availability, or terms of any third-party website or service. Accessing third-party websites or services is at your own risk.

8. Platform Availability and Modifications

The Market provides the Platform on an “as available” basis. The Market does not guarantee that the Platform will be available at any particular time, that it will be uninterrupted or error-free, or that any defects will be corrected.

The Market reserves the right to:

modify, update, suspend, or discontinue any feature, functionality, or aspect of the Platform at any time, with or without notice;
perform maintenance, upgrades, or repairs that may temporarily affect availability; and
change the vendors, technology providers, or infrastructure underlying the Platform.

The Market will not be liable for any loss or damage arising from Platform unavailability, changes, or discontinuation.

9. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

THE MARKET DOES NOT WARRANT THE ACCURACY, COMPLETENESS, RELIABILITY, OR FITNESS FOR ANY PURPOSE OF ANY CONTENT, AI-GENERATED OUTPUT, CONSULTANT PROFILE INFORMATION, OR OTHER INFORMATION ON THE PLATFORM. AI-GENERATED CONTENT MAY BE INACCURATE OR INCOMPLETE AND SHOULD BE REVIEWED BEFORE RELIANCE.

THE MARKET MAKES NO WARRANTY THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT ANY ERRORS WILL BE CORRECTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MARKET, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MARKET’S TOTAL AGGREGATE LIABILITY TO ANY USER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE PLATFORM, OR A BOOKING WILL NOT EXCEED 75% OF THE TOTAL AMOUNT PAID FOR THE BOOKING THAT GAVE RISE TO THE CLAIM.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE MANDATORY LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILFUL MISCONDUCT.

11. Indemnification

You agree to indemnify, defend, and hold harmless The Market and its directors, officers, employees, affiliates, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

your access to or use of the Platform;
your violation of these Terms or any role-specific document;
your violation of any applicable law, regulation, or third-party right;
content you submit to the Platform; or
any dispute between you and another user of the Platform.

12. Governing Law and Dispute Resolution

12.1. Governing Law

These Terms and all role-specific documents are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2. Jurisdiction

All users irrevocably agree that any legal action or proceeding arising out of or relating to these Terms, any role-specific document, or the Platform will be brought exclusively in the courts of the Province of Ontario, Canada. You irrevocably submit to the personal jurisdiction of those courts and waive any objection to the venue or convenience of those courts.

12.3. Informal Resolution

Before initiating any formal legal proceeding against The Market, you agree to contact us at legal@themanagersplaybook.com with a written description of your dispute, the relief you are seeking, and your contact information. The parties will attempt to resolve the dispute informally for a period of 30 days from the date the notice is received. This requirement does not apply to claims involving intellectual property rights or requests for emergency injunctive relief.

12.4. Class Action Waiver

To the maximum extent permitted by applicable law, all users waive any right to bring or participate in any class action, collective action, or representative proceeding against The Market. All claims must be brought on an individual basis.

12.5. International Users

The Platform is operated from Canada. Users who access the Platform from outside Canada do so at their own initiative and are responsible for compliance with local laws. The Market makes no representation that the Platform is appropriate or lawfully available in all jurisdictions.

13. Changes to These Terms

The Market may update these General Platform Terms from time to time. If we make material changes, we will provide notice through the Platform, by email, or by other reasonable means at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Platform before the effective date. The Market will maintain a record of prior versions of these Terms and will make them available upon reasonable request.

14. General Provisions

14.1. Entire Agreement

These General Platform Terms, together with the applicable role-specific document (Customer Terms of Service or Consultant Agreement) and the applicable privacy policy, constitute the entire agreement between you and The Market with respect to the Platform and supersede all prior agreements, representations, warranties, and understandings, whether written or oral.

14.2. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

14.3. No Waiver

The Market’s failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver by The Market must be in writing and signed by an authorized representative to be effective.

14.4. Assignment

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms or any role-specific document without The Market’s prior written consent. Any purported assignment without consent is void. The Market may assign these Terms, any role-specific document, or any rights under them to any affiliate, successor, or acquirer without restriction and without notice to you.

14.5. Force Majeure

The Market will not be liable for any delay or failure to perform any obligation under these Terms resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, labour disputes, government actions, sanctions, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

14.6. Relationship of the Parties

Nothing in these Terms or any role-specific document creates a partnership, joint venture, agency, employment, or franchise relationship between you and The Market. You act as an independent party in all dealings through the Platform.

14.7. Notices

Notices from The Market to you will be delivered to the email address associated with your account or posted on the Platform. Notices from you to The Market must be sent to legal@themanagersplaybook.com or by prepaid courier or registered mail to 310-10 Allanhurst Dr., Etobicoke, ON, M9A 4J5. Notices are effective on the date of delivery or, if sent by email, on the date of transmission unless a delivery failure notice is received.

14.8. Language

The parties have requested that these Terms and all related documents be drafted in English. Les parties ont demandé que les présentes conditions et tous les documents connexes soient rédigés en anglais.

14.9. Survival

Sections 5 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law and Dispute Resolution), and 14 (General Provisions), and any other provisions that by their nature should survive, will survive any termination or expiry of these Terms or any role-specific document.

15. Contact Us

For questions about these Terms or The Market’s legal documents:

Legal inquiries: legal@themanagersplaybook.com

General support: support@themanagersplaybook.com

Privacy Officer: privacy@themanagersplaybook.com

1001267813 Ontario Inc. o/a The Manager’s Playbook

310-10 Allanhurst Dr., Etobicoke, ON, M9A

SMS / Text Messaging Program (The Managers Marketplace)

The Managers Marketplace operates at https://themanagersplaybook.com. By providing a phone number when booking a session or when registering as a consultant, and by checking the SMS consent checkbox (unchecked by default), you consent to receive transactional SMS messages from The Managers Marketplace related to bookings and sessions, including confirmations, reminders, intake-form notices, and reschedule updates. Message frequency varies based on your booking activity. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

For help, reply HELP or email support@themanagersplaybook.com. To opt out of SMS, reply STOP. After opting out, you may still receive non-marketing messages where required by law, or contact support for account-critical notices.